Terms & Conditions

For all colour and treatment services a previous consultation, skin test and a deposit is required to secure your booking.

Should you need to cancel or amend your appointment, we ask that you give us at least 24 hours notice or 50% of the original service will be charged. Should you not show at your scheduled appointment the full 100% of the service will be charged.

Please note we don’t accept cancellations via e-mail or social media, please call the branch in question.

Why we charge for late cancellations or ‘no-shows’

We keep our schedule clear to see you. Not showing for your appointment means we miss out and with such short notice can’t replace your slot with someone else. That is why we kindly ask you to give us sufficient notice as a courtesy to both our stylists and other clients. We can then help you to reschedule your appointment and find a more suitable time and date.

Our prices

Please note our prices are subject to change and may vary slightly upon consultation, depending on hair length and thickness.

A credit or debit card is now required for all services to secure your booking. Should you need to cancel your appointment, we ask that you give us at least 24 hours notice. Please note we don’t accept cancellations via social media.

For online bookings

To secure your appointment, a small holding deposit of up to £0.60 per booking will be charged. This deposit is deducted from your final bill.

To reschedule more than 24 hours before your appointment, you can log into your online booking account. The deposit is then transferred to the new appointment.

To cancel more than 24 hours before your appointment, please call your branch in question or we won’t be able to refund your holding deposit (as this is our booking platform’s fee).

Should you cancel or reschedule with less than 24 hours notice or you don’t show for your appointment, we will charge: 50% for any service or combination of multiple services booked. Should you not show-up twice at your scheduled appointment, the third no-show will be charged for the full 100% of the service.

For phone or in-branch bookings

When booking you in we will take a £1.00 deposit and keep your card details, should prefer us not to save your card a 50% deposit will be required for any service or for combination of multiple services booked. To cancel or amend a booking more than 24 hours before your appointment, please call your branch.

If you cancel or amend with less than 24 hours notice or don’t show for your appointment, the deposit will not be refunded. Should you not show-up twice at your scheduled appointment, we reserve the right to ask for a deposit covering the full 100% of the service.

Showing up late for appointments
If you think you will run late for more than 20mins, please call the salon asap. They can then see if the stylist can still fit you in. Should this not be possible or you show up later than 20mins this will count as a ‘no-show’ and the deposit will not be refunded.

Why we charge deposits for our bookings

We keep our schedule clear to see you. Not showing means we miss out and with such short notice can’t replace your slot with someone else. That is why we kindly ask you to give us sufficient notice as a courtesy to both our stylists and other clients. We can then help you to reschedule your appointment and find a more suitable time and date.

Our prices

Please note our prices are subject to change and may vary slightly upon consultation, depending on hair length and thickness.

Should you need to cancel or amend your appointment, we kindly ask that you give us at least 24 hours notice or 50% of the scheduled services will be charged. Should you not show at your appointment the full 100% of the scheduled services will be charged.

You can cancel or reschedule easily through our booking platform up to 24 hrs before your appointment. If you need help getting the booking changed or cancelled please email us at brooklyn@eshk-hair.com.

We keep our schedule clear to see you. Not showing means we miss out and with such short notice can’t replace your slot with someone else. That is why we kindly ask you to give us sufficient notice as a courtesy to both our stylists and other clients. We can then help you to reschedule your appointment and find a more suitable time and date.

Our prices

Please note our prices and duration are starting point quotes. Prices are subject to change and may vary slightly upon consultation, depending on hair length and thickness.

Booking with no preferred stylist

Our online booking system offers the option of ‘no preference’ as to which stylist you choose, subsequently assigning you to one automatically to process the booking. Please note that in this case it is possible our team may re-assign your booking to another stylist to optimize the overall demand or salon schedule of your booking day.

We kindly ask you to give us 24 hrs notice to cancel or reschedule an appointment.

Should you need to reschedule an online booking, you can do this easily through the booking platform. If you need to cancel or you’ve booked over the phone please call us.

We keep our schedule clear to see you. Not showing means we miss out and with such short notice can’t replace your slot with someone else. That is why we kindly ask you to give us sufficient notice as a courtesy to both our stylists and other clients. We can then help you to reschedule your appointment and find a more suitable time and date.

Our prices

Please note our prices and duration are starting point quotes. Prices are subject to change and may vary slightly upon consultation, depending on hair length and thickness.

For colour appointments in London & Berlin:

Please make sure you come in at least 48 hours before your appointment for a skin/patch test. If you are a regular customer of ours, please note a skin test done at ESHK is required at least every six months.

Sensitivity can change over time, due to some change in circumstances or a change in product formulation. With concerns around post-Covid skin sensitivity (even if you haven’t tested positive), we kindly ask all colour clients to have the skin test done. We just want to make sure you’ll be fine at the time of your appointment. You will be asked to sign a form with regards to this procedure when you come to have the test done. Without it we will unfortunately not be able to see you.

For all bleach customers please note we strongly advise you to not wash your hair 48 hours prior to your appointment. It is common to feel slight discomfort / irritation to the scalp up to 48 hours post appointment.

Our colour products are by Wella Professional (London, Berlin & Toronto), Schwarzkopf Professional (NY), Oway Organic (all salons) and Pulp Riot (London & Berlin). The Wella ColourTouch range used for semi-permanent colouring is ammonia free.

In the unlikely event you’re not happy with the service received we kindly ask you to call the branch in question and ask to speak to the branch manager, alternatively email us at info@eshk-hair.com for London, berlin@eshk-hair.com for Berlin, brooklyn@eshk-hair.com for New York, toronto@eshk-hair.com for Toronto. This has to be within a week of when you received the service; the appointment to rectify the issue has to be within two weeks of the initial appointment.

We care about our clients and believe that things can be resolved between us without the necessity of taking matters to online platforms. We always aim to make things right and make sure if something went wrong, we fix it.

Where we are not given a chance to fix the service and you’d like a partial or full refund, we kindly ask you to return in person to the salon and speak to our manager. Images via email will not be accepted as valid grounds for a refund. It’s only fair to our business and our staff that we understand and see what went wrong and learn to do better next time.